Privacy Policy

VEDANTA TECH ("we", "our", or "us") is dedicated to protecting your privacy and ensuring the security of your organizational, guest, and transaction data. This Privacy Policy details how we collect, process, store, and safeguard information across our multi-tenant SaaS platform and hotel management services. 1. Information We Collect We collect information required to operate our hotel management services efficiently, including: - Account & Profile Data: Business registration details, hotel identity, tax numbers (GST/PAN), and administrative contact details. - Tenant & Property Data: Room inventory, pricing, reservation history, and POS transaction records. - Guest Profile Data: Guest contact info, reservation dates, and identification details entered solely by authorized property staff. - System Telemetry: IP addresses, login timestamps, and audit log activities for security monitoring. 2. How We Use Information We utilize data strictly to: - Deliver high-availability hotel management workflows and billing automation. - Facilitate real-time guest reservations, check-ins, check-outs, and POS settlement. - Enforce strict security auditing, prevent unauthorized access, and ensure tenant data isolation. - Provide 24/7 technical customer support and operational diagnostics. 3. Tenant Isolation & Data Security All tenant data is segregated using strict logical multi-tenant database partitions. We implement 256-bit AES encryption at rest and TLS 1.3 encryption in transit. Automated security audits and daily backups ensure high resilience. 4. Third-Party Integrations We do not sell, rent, or trade your data to third parties. Data is shared solely with certified providers essential for platform operations, such as cloud hosting (AWS), encrypted payment processors (Stripe/Razorpay), and transactional email delivery (SendGrid). 5. Data Retention & Deletion You retain full ownership of your data. You may request data export or complete account data deletion upon termination of your subscription in accordance with applicable laws. 6. Updates To This Policy We may update this policy periodically to reflect platform enhancements and regulatory requirements. We encourage you to review this page regularly.